Junk Royal Mail
I read a news item about Roger Annies apostman in south Wales who was suspended for telling households on his round how to stop the Post Office delivering unaddressed junk mail to them. I decided I too wanted to stop the post office delivering unaddressed junk to my house - I have enough waste paper to recycle to help my local authority meet their targets without this.
Easy I thought, just log on to the Royal Mail website and get straight forward instructions on how to do it. No such luck, a search for junk mail told me about the mailing preference service (useful but I already subscribe to that). A search for 'door to door' gave me lots of information for firms wishing to use the service, nothing for householders on how not to be used.
OK, I'm good at this, I'll send them an e-mail asking for the information. Eventually I found a form but the only vaguely relevent category was complaint - well I surely had one of those. However this was all geared to undelivered mail - the opposite of my problem but I completed it anyway.
I quickly got an automated response asking me for more details of my missing mail. I composed a suitable reply and today got the information I needed. After reading much irrelevent and unasked for information about the mailing preference service, I found I had to send a request to
Door to Door Opt Outs
Royal Mail
Kingsmead House
Oxpens Road
OXFORD
OX1 1RX
They did not reply to the second half of my query, "why I cannot find this information on your web site?"
However the good news is that from today the Royal Mail website has a new link on its front page telling you how to opt out. Even better, unlike the email I received this page tells you how to do it ny e-mail optout@royalmail.com (saving the price of a stamp and envelope).
Roger Annies is still at risk of his of losing his job but he has forced the Post office into action to limit the damage it is doing to the environment and to the tempers of their 'customers'. Well done Roger, I hope the Post Office management will be too ashamed to take any action and will, instead, give him a bonus for improving their customer service and that DEFRA will send him a properly addressed and bio-degradeable award for services to the environment.
Easy I thought, just log on to the Royal Mail website and get straight forward instructions on how to do it. No such luck, a search for junk mail told me about the mailing preference service (useful but I already subscribe to that). A search for 'door to door' gave me lots of information for firms wishing to use the service, nothing for householders on how not to be used.
OK, I'm good at this, I'll send them an e-mail asking for the information. Eventually I found a form but the only vaguely relevent category was complaint - well I surely had one of those. However this was all geared to undelivered mail - the opposite of my problem but I completed it anyway.
I quickly got an automated response asking me for more details of my missing mail. I composed a suitable reply and today got the information I needed. After reading much irrelevent and unasked for information about the mailing preference service, I found I had to send a request to
Door to Door Opt Outs
Royal Mail
Kingsmead House
Oxpens Road
OXFORD
OX1 1RX
They did not reply to the second half of my query, "why I cannot find this information on your web site?"
However the good news is that from today the Royal Mail website has a new link on its front page telling you how to opt out. Even better, unlike the email I received this page tells you how to do it ny e-mail optout@royalmail.com (saving the price of a stamp and envelope).
Roger Annies is still at risk of his of losing his job but he has forced the Post office into action to limit the damage it is doing to the environment and to the tempers of their 'customers'. Well done Roger, I hope the Post Office management will be too ashamed to take any action and will, instead, give him a bonus for improving their customer service and that DEFRA will send him a properly addressed and bio-degradeable award for services to the environment.
posted by btb_london at
12:35
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